{"id":103953,"date":"2022-12-14T19:25:54","date_gmt":"2022-12-14T18:25:54","guid":{"rendered":"https:\/\/www.c-learning.com\/?page_id=103953"},"modified":"2025-04-02T16:15:54","modified_gmt":"2025-04-02T14:15:54","slug":"support","status":"publish","type":"page","link":"https:\/\/www.c-learning.com\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\t\t
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Support - C-LEARNING
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAdmin Cockpit: Assign your own license<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

https:\/\/www.c-learning.com\/wp-content\/uploads\/2024\/06\/admin-cockpit-EN.mp4<\/a><\/video><\/div><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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https:\/\/www.c-learning.com\/wp-content\/uploads\/2024\/06\/admin-cockpit_Licenses_EN1.mp4<\/a><\/video><\/div><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tEditable documents under \"My courses\"\u200b<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Some courses contain editable documents.
All you have to do is click on the download button in the top right corner of the browser window. Then you can – provided the contents are editable – fill in the desired PDFs.<\/p>

Windows<\/span>: Click on the download symbol at the top right. A new tab opens and you can describe the fields marked in blue.<\/p>

iOS<\/span>: Click on the download symbol at the top right. A new tab opens. Click on the “Share” icon and then on “Save to files”. Now you can save the document as you wish and open it for editing.<\/p>

Countdown pop-up window<\/span><\/p>

Since html is not considered active use in C-LEARNING (e.g. when editing e-learnings or PDFs), a window appears prompting you to continue working or to log out. This is for your security and to ensure correct logout.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tLogin to C-LEARNING<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

https:\/\/www.c-learning.com\/wp-content\/uploads\/2023\/06\/login.mp4<\/a><\/video><\/div><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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https:\/\/www.c-learning.com\/wp-content\/uploads\/2023\/06\/my-courses.mp4<\/a><\/video><\/div><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tShare with your trainer<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
  1. Edit the fillable documents in C-LEARNING and share them using the share button at the top right:

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  2. You can now select the trainer to whom you want to make the document available:

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  3. As a trainer, you can then call up the shared elements within the course:

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  4. As a trainer, select the content of the corresponding trainee:

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  5. Here you can see whether you have already viewed the content or not. Click on it to call up the submitted document:

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  6. Give your trainee feedback:

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  7. Now you can save the feedback by clicking on the release button at the top right and the trainees can view it in the respective course:

    \"\"<\/li><\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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    Frequently Asked Questions
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    \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I upload or create my own files in the learning portal?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

    No. The programmes and content are predefined and cannot be added to or changed.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan you create your own tests in the learning portal?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

    No. The programmes and content are predefined and cannot be added to or changed.
    Please refer to our\u00a0<\/span>    Examination Platform (EXPLA)<\/a>.<\/span><\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tMy e-learnings do not start in Google Chrome?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

    I<\/span>n some cases, Chrome may prevent a start as long as you are logged in with your Google account in Chrome.
    Change the account to \u2018Guest\u2019 – then the courses should work.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhy are my PDF documents not displaying correctly?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

    T<\/span>his is due to rendering problems that mainly occur in the Google Chrome browser.
    <\/span>You can work around this display error here:<\/span><\/p>

    1. go to Chrome, enter the URL chrome:\/\/flags
    2. search for \u2018accelerated 2d canvas\u2019
    <\/span>3. change from \u2018enabled\u2019 to \u2018disabled\u2019
    <\/span>4. restart Chrome<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

    Support – C-LEARNING Admin Cockpit: Assign your own license https:\/\/www.c-learning.com\/wp-content\/uploads\/2024\/06\/admin-cockpit-EN.mp4 Admin Cockpit: License allocation and authorization https:\/\/www.c-learning.com\/wp-content\/uploads\/2024\/06\/admin-cockpit_Licenses_EN1.mp4 Editable documents under “My courses”\u200b Some courses contain editable documents. All you have to do is click on the download button in the top right corner of the browser window. Then you can \u2013 provided the contents are … Read more<\/a><\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-103953","page","type-page","status-publish"],"yoast_head":"\nSupport - C-LEARNING<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.c-learning.com\/en\/support\/\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.c-learning.com\\\/en\\\/support\\\/\",\"url\":\"https:\\\/\\\/www.c-learning.com\\\/en\\\/support\\\/\",\"name\":\"Support - C-LEARNING\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.c-learning.com\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.c-learning.com\\\/en\\\/support\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.c-learning.com\\\/en\\\/support\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.c-learning.com\\\/wp-content\\\/uploads\\\/2025\\\/04\\\/1-1024x483.png\",\"datePublished\":\"2022-12-14T18:25:54+00:00\",\"dateModified\":\"2025-04-02T14:15:54+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.c-learning.com\\\/en\\\/support\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.c-learning.com\\\/en\\\/support\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.c-learning.com\\\/en\\\/support\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.c-learning.com\\\/wp-content\\\/uploads\\\/2025\\\/04\\\/1-1024x483.png\",\"contentUrl\":\"https:\\\/\\\/www.c-learning.com\\\/wp-content\\\/uploads\\\/2025\\\/04\\\/1-1024x483.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.c-learning.com\\\/en\\\/support\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.c-learning.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Support\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.c-learning.com\\\/#website\",\"url\":\"https:\\\/\\\/www.c-learning.com\\\/\",\"name\":\"C-LEARNING\",\"description\":\"Das Christiani Lernportal f\u00fcr digitales Lernen\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.c-learning.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.c-learning.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.c-learning.com\\\/#organization\",\"name\":\"C-LEARNING\",\"url\":\"https:\\\/\\\/www.c-learning.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.c-learning.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.c-learning.com\\\/wp-content\\\/uploads\\\/2022\\\/01\\\/c-learning-logo-retina.png\",\"contentUrl\":\"https:\\\/\\\/www.c-learning.com\\\/wp-content\\\/uploads\\\/2022\\\/01\\\/c-learning-logo-retina.png\",\"width\":450,\"height\":74,\"caption\":\"C-LEARNING\"},\"image\":{\"@id\":\"https:\\\/\\\/www.c-learning.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Support - 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